These terms and conditions apply to the use of the www.getweightloss.co.uk website ("GetWeightLoss" or "this website"), which includes all information and services that we provide to you and all users of this website, including making use of our services, which involves the following:
1. What These Terms Cover
1.1 These terms apply to your use of this website and to any retail purchase of medicines or other products that are supplied to you.
1.2 Where a product is a prescription-only medicine, supply can only take place if an authorised prescriber working for one of our partner pharmacies (see clause 2) issues a prescription. Any steps required for a prescriber to decide whether to issue a prescription (including reviewing information you submit) are undertaken as part of the prescriber’s independent clinical decision-making and are not sold or provided by us as a separate service.
1.3 If no prescription is issued, no supply of medicine takes place and any payment taken will be refunded in accordance with clause 4.
1.4 Why you should read them. It is important that all users of GetWeightLoss have a safe and pleasant experience. As such, we have put in place these terms and conditions, so that, as a user of this website, you know what to expect. Therefore, please read these terms carefully before you continue to use this website and engage our Services. These terms tell you who we are, which pharmacies may prescribe and dispense your medicine, how your information is shared between them to keep your care safe and continuous, how we will provide the Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you do not understand any aspect of these terms and conditions, please let us know, and we will clarify any queries you may have. If you do not accept and agree to these terms and conditions, please refrain from using this website or any of the Services we provide. By registering and signing up to the Services, you agree to be bound by these terms and conditions. We may change or modify these terms and conditions from time to time and it is your responsibility to make sure you are up to date with these changes.
2. Information About Us and How to Contact Us
2.1 Who we are.
2.1.1 The platform. The GetWeightLoss website and platform (www.getweightloss.co.uk) is owned and operated by KNOSEE Ltd, a company registered in England and Wales under company number 16711177, registered office 5th Floor, 167–169 Great Portland Street, London, W1W 5PF. KNOSEE Ltd is not a pharmacy and does not provide clinical, prescribing or dispensing services.
2.1.2 Our partner pharmacies. Prescribing and dispensing are carried out by the following pharmacies, each registered with and regulated by the General Pharmaceutical Council (GPhC):
(a) MI Health Ltd — prescribing and dispensing. Company number 13008704. Registered pharmacy premises: Longcroft House, 2–8 Victoria Avenue, London, EC2M 4NS. GPhC premises number 9011648. Superintendent Pharmacist: Imran Tailor (GPhC 2216145).
(b) NuLife Care Ltd, trading as NuLife Pharmacy — prescribing and dispensing. Company number 16511208. Registered office: 167–169 Great Portland Street, London, W1W 5PF. Registered pharmacy premises: Unit 12, Mandale Business Park, Sheffield Road, Rotherham, South Yorkshire, S60 1FW. GPhC premises number 9012931. Superintendent Pharmacist: Mohammad Tayyab Latif (GPhC 2203192).
(c) Berkeley Care Ltd — dispensing only. Registered pharmacy premises: Unit C, 34–42 Peregrine Road, Ilford, IG6 3SZ. GPhC premises number 9012873. Superintendent Pharmacist: Masum Shah (GPhC 2217872).
You can check the registration of each pharmacy and pharmacist at www.pharmacyregulation.org/registers.
2.1.3 Your Responsible Pharmacy. Each order is allocated to one partner pharmacy (your "Responsible Pharmacy"). A prescriber at your Responsible Pharmacy makes the prescribing decision independently. The pharmacy that dispenses your medicine sells and supplies it to you and is responsible for dispensing it. Different orders during your treatment may be allocated to different partner pharmacies, for example for clinical capacity, stock or delivery reasons.
2.1.4 Meaning of "we". In these terms, "we", "us" and "our" mean KNOSEE Ltd in relation to the website, your account and customer service, and your Responsible Pharmacy (or the dispensing pharmacy, where different) in relation to prescribing, dispensing, supply of medicines and other products, and taking payment for your order.
2.2 How to contact us. For general queries, you can contact the GetWeightLoss customer service team on 0330 043 6462 or by writing to us at support@getweightloss.co.uk. Your Responsible Pharmacy may also contact you directly about your treatment.
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provide to us during the registration and ordering process (see clauses 4 and 5 below).
2.4 Professional standards. Prescribing is carried out by independent prescribers registered with the General Pharmaceutical Council or another UK healthcare regulator. All pharmacy professionals working for our partner pharmacies must meet the standards set by their regulator.
2.4.1 Clinical responsibility. The Superintendent Pharmacist of each partner pharmacy is responsible for the clinical services that pharmacy provides, including the prescribing decisions of its prescribers. You can write to the Superintendent Pharmacist of your Responsible Pharmacy via support@getweightloss.co.uk and we will pass your message on.
2.5 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
2.6 Continuous care and sharing your consultation information between pharmacies.
2.6.1 To provide you with continuous care, your consultation questionnaires and answers, identity and weight verification (including photos and videos), prescribing decisions, prescription and supply history, clinical queries and your replies, and any side effects you report (your "Treatment Record") are held on the GetWeightLoss platform and shared between the partner pharmacies that are prescribing for you, have prescribed for you, or are dispensing your order.
2.6.2 We do this so that any prescriber reviewing a new or repeat order can see your full treatment history — including your starting weight, previous doses and earlier prescribing decisions — before deciding whether it is safe to prescribe, and so that your treatment continues without gaps or duplication if your orders move between pharmacies.
2.6.3 Your Treatment Record is shared only with partner pharmacies involved in your care, only to the extent needed for your care. A partner pharmacy will not use your Treatment Record for its own marketing or for any service outside GetWeightLoss unless you separately agree.
2.6.4 Sharing your Treatment Record between the pharmacies caring for you is part of how the Services are provided safely, and prescribers may be unable to prescribe without it. If you have concerns, contact privacy@getweightloss.co.uk. Our Privacy Notice explains the legal basis for this sharing and your rights.
2.6.5 Each partner pharmacy remains responsible for its own prescribing and dispensing decisions and keeps its own clinical records as required by law.
3. Website Content
3.1 All content (i.e. information, text, videos, photographs, data, software, images, sounds and other material) collectively contained on this website is owned, controlled or licensed by or to us. We are protected by copyright, trademark laws and various other intellectual property rights.
3.2 The content on this website cannot be copied, reproduced, translated, republished, encoded, uploaded, publicly displayed, posted, transmitted or distributed in any way unto any server, website or other medium for the purpose of publication or distribution including any commercial enterprise, without our knowledge and prior written consent. If, for any reason, you intend to use any content of this website in any of the purposes listed above, a request for written consent must be sent to us at support@getweightloss.co.uk.
3.3 You undertake not to use, upload or transmit: any content that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress or which may affect or infringe the rights of any other person; any device, software, file or mechanism which may interfere with the proper operation of this website or our systems; establish a link to this website from any other website, intranet or extranet site without our prior written consent; decompile, disassemble or reverse engineer (or attempt to do any of them) any of the software or other materials provided on or through GetWeightLoss; do anything that may interfere with or disrupt this website or our Services; and/or encourage or permit others to do any of the above. In the event that you do not comply with the above restrictions, any person affected by your actions may bring a claim against you and/or us. We reserve the right to pursue a claim against you for any losses and costs (including legal costs) we may suffer as a result of your actions.
3.4 Website availability. This website is provided free of charge, and we make no guarantee that it will be uninterrupted or error-free. We reserve the right to modify, suspend or withdraw the whole or any part of the website or any of its content at any time without notice and without incurring any liability.
3.5 Links from this website. To provide increased value to you, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website, we are not responsible for the availability of such external sites or resources, do not review or endorse and are not responsible or liable, directly or indirectly, for: (i) the privacy practices of such websites; (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources; or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
3.6 Security. We employ security technology as detailed in our Privacy Notice; however, Internet transmissions are never completely private or secure, and there is a risk, therefore, that any message or information you send to us from this website may be intercepted and potentially read by others. We will have no liability in respect of any transmissions you send to us and you do so entirely at your own risk.
3.7 Use of GetWeightLoss outside the United Kingdom. We make no claims or representations that any or all of the content of this website may be lawfully viewed or downloaded outside the United Kingdom of Great Britain and Northern Ireland, and, unless otherwise specifically stated, the content and this website is directed solely at users who access this website from the United Kingdom of Great Britain and Northern Ireland. If you choose to access the website from outside the United Kingdom of Great Britain and Northern Ireland, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. We do not ship outside the UK.
3.8 Accuracy. We take care to ensure that all information available on our website about our business, Services and any products mentioned is accurate. However, these are continuously changing and, occasionally, the information on our website may be out of date. Medical, commercial and legal practice change frequently and the content on this website has been prepared for general interest only and is not a substitute for specific medical, legal or other professional advice and should not be read or used as such. For accurate, up-to-date information you should contact us and/or your GP directly.
4. Registration & Refunds
4.1 Requirement to register. Information you provide during the registration process must be accurate and complete. You agree to update your registration details promptly if they change. We are not under any obligation to accept your request for registration, and you accept that we have the right to suspend or terminate your access to the Services at any time without prior notice if we have reason to believe that you have breached any of the terms of this agreement.
4.2 Your warranties. For purposes of the registration process, you warrant that:
4.2.1 the personal data that you are required to provide when you register as a patient is true, accurate, current and complete in all respects;
4.2.2 you will notify us immediately of any changes to the personal data by updating these details on your online account; and
4.2.3 you are 18 years or older.
4.3 Username and password. During the registration process you will be allocated, or invited to choose, your own username and password which will be unique to you, so as to ensure a secure personal online record. You are responsible for keeping your username and password confidential and for ensuring that they are not used by any other person.
4.4 Verifying your identity and eligibility. We may use third party service providers to verify your identity so as to ensure that you are a genuine client. By registering with us and signing up for the Services, you agree as follows:
4.4.1 the appointed third party service provider and/or any of their appointed agents can carry out all necessary searches, including searches of consumer credit records, in order to verify your information;
4.4.2 that you have read the third party service provider privacy policy and you agree to all your personal data being processed in accordance with the service provider’s privacy policy;
4.4.3 you confirm to the best of your knowledge having exercised all due skill and care that the information you provide is complete, true and correct; and
4.4.4 we will ask you to upload a photo of your identification (proof of ID) in the form of a government-issued document such as a driving licence or passport. In addition to this you will need to upload a video as per our guidance. Failure to do so will delay the distribution of your purchased products and in the event that you have not completed the upload within 30 days we have the right to return the funds.
4.5 All refunds requested by you, the client, after the questionnaire has been submitted will be provided in full.
5. Our Contract With You
5.1 If you order a prescription-only medicine, we will only be able to supply it if an authorised prescriber issues a prescription. We may ask you to provide information required for the prescriber to make that decision. Our role is limited to processing your order and supplying the medicine (where prescribed). Any prescribing decision is made by the prescriber independently.
5.2 You must ensure the information you provide is accurate and complete. This information may be used by the prescriber when deciding whether to issue a prescription. We do not provide medical advice; if you need medical advice you should contact your GP or other healthcare professional.
5.3 Order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
5.4 Payment. On submitting your questionnaire and order for your desired medicine or medicine category, you will be required to make payment for your order, as directed.
5.5 Assessment by prescribers and prescription of medicine. Upon receipt of your completed questionnaire and payment, the prescriber at your Responsible Pharmacy aims to respond within 24 hours on weekdays, and 48 hours on weekends. Please note that these timelines are only a guideline and, although we will endeavour to meet these timelines, we cannot guarantee such timelines. Prescribers can only make a decision as to whether it is in the best interests of the patient to receive a medicine when they have all relevant information. On occasion, this may require the prescriber to ask you for additional information further to the information that was provided in response to an online questionnaire. If the prescriber determines that it is not clinically appropriate to prescribe the requested medicine or category of medicine, a refund will be issued to you within seven working days and a notification will be sent to you, through our patient portal, informing you of the reason why the treatment was declined.
5.6 Your order is an offer to purchase the products selected. For prescription-only medicines, a contract for supply is formed with the dispensing pharmacy named in your order confirmation only when a valid prescription has been issued and that pharmacy confirms availability or dispatch of the medicine. We reserve the right to reject any order. Furthermore, should we be unable to identify you through the submission of your identification document and video, we have the right to cancel your order.
5.7 Prescription medicines are exempt from certain cancellation and return rights once supplied, due to safety and regulatory requirements. If a prescription is not issued and no medicine is supplied, you will receive a full refund in accordance with clause 4.
5.8 Delivery. We may charge you for the delivery service and may increase or decrease the prices we charge for this from time to time. For general delivery terms, see clause 6 below.
5.9 Non-availability. If your Responsible Pharmacy is unable to fulfil a prescription, we may, with your agreement, allocate your order to another partner pharmacy, or we will contact you to discuss your other options.
5.10 Returns. Notwithstanding the limitation on your right to cancel your order, in terms of applicable regulations, we cannot accept any medicine returned to us (and resell it) from the moment such medicine leaves the dispensing pharmacy’s premises. However, should you, at your own cost, wish to return unwanted medicine to us, we will facilitate the destruction thereof in accordance with applicable regulations. Please contact us should you intend to return any unwanted medicines.
5.11 Follow-up. The GetWeightLoss team may contact you to check how you are doing after using the Services. We may also contact you for feedback about your experience, to help us improve and to ensure we meet your future needs. From time to time, we may use anonymised or pseudonymised information to carry out an evaluation of our service, to report on and improve the standards of clinical care and service we provide, and to help inform good clinical practice.
5.12 Your commitments when using the Services. As the patient, you agree that:
5.12.1 you will answer all questions truthfully and fully;
5.12.2 you will not register more than once, and you will not obtain the same or a similar treatment from more than one partner pharmacy, or from another provider, at the same time;
5.12.3 you will not register or complete questionnaires on behalf of anyone other than yourself;
5.12.4 you will read carefully each message shared before taking any medicines that have been prescribed for you, and comply with any instructions given for each medicine. If you are uncertain as to how to take any medicine supplied to you, you will contact us and not use the medicine until you have sufficient information from us and understand the correct instructions;
5.12.5 you will accept the prescriber’s decision if they determine that it is not in your best interests to receive the requested medicine or medicine category without the benefit of a face-to-face consultation;
5.12.6 for certain services, including our weight loss service, the pharmacy prescribing for you must notify your GP of your treatment. However, we will always offer to notify your GP of any medicines that have been prescribed for you, but if you decline to take up our offer to contact your GP, it is your responsibility to notify your GP. If you decide not to notify your GP, it is important that you keep a record of any medicines that have been prescribed for you. Please note that in an emergency situation, we may need to contact a healthcare professional, social services or the emergency services without your consent, even where you have declined any of our offers to contact your GP. It is not possible to complete a weight loss treatment without consenting to us notifying your GP and this is mandatory to be eligible for the service. Consent cannot be withdrawn retrospectively after your treatment has been approved;
5.12.7 you will ensure that no one other than yourself has access to any medicines supplied to you;
5.12.8 where applicable, you will ensure that any medicines prescribed in advance of need are not used beyond their expiry date; and
5.12.9 you will inform us if you experience any side effects from any medicines supplied to you, or if you think that any medicine supplied to you has not been effective.
6. Delivery of the Dispensed Medicine
6.1 We are not responsible for delays outside our control. If our supply of the dispensed medicine is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.
6.2 If you are not at home when the dispensed medicine is delivered. If no one is available at your address to take delivery and the dispensed medicine cannot be posted through your letterbox, we, through the relevant third party service provider, will leave your package in a safe place or with a neighbour if suitable. If this is not possible they will leave you a note informing you of how to rearrange delivery or collect the dispensed medicine from a local depot.
6.3 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect the item(s) from a delivery depot, we may charge you for any storage costs and any further delivery costs; we may end the contract and clause 7.2 may apply.
6.4 When you become responsible for the dispensed medicine. The dispensed medicine will be your responsibility from the time we deliver it to the delivery address provided.
6.5 When you own the dispensed medicine. You own the medicine once we have received payment in full.
6.6 Notification of errors. You should check the contents of each delivery promptly upon receipt. If you believe any of the contents of the delivery is either missing, damaged or sent to you in error, you must let us know within 24 hours of delivery. In the event of any damage to the medication, you must send a picture that visibly shows any damage to the medication within 24 hours of delivery to our patient care team. In some instances, packages may be disfigured in transit due to the size and content of the box. In this case, the contents inside should be checked in the first instance as the medication may be fine to use. Our packaging is temperature controlled and designed to keep the medication safe. We would advise putting the package in the fridge immediately and contacting our team if you are unsure and require further information. Any issues with failed or missing deliveries should be communicated to us within 24 hours of the scheduled delivery date.
6.7 While we undertake to use reasonable endeavours to have the medicine delivered to you within the delivery date selected, time is not of the essence, and we shall not be in breach of the terms or have any liability whatsoever to you for failing to make the medicine available on the agreed delivery date.
6.8 You, or your nominated representative, are responsible for taking receipt of your medicines. Any signature or acceptance of the delivery by you or your nominated representative will be confirmation of the receipt of your order, and our obligations in relation to that delivery will be fulfilled.
7. Our Rights to End the Contract
7.1 We may end the contract if you break it. To the extent that a binding contract has already been entered into (see clause 5.6), we may end the contract for the Services at any time by writing to you if:
7.1.1 you do not make any payment to us when it is due and you still do not make payment within two days of us reminding you that payment is due;
7.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services, as required during the registration and questionnaire processes; or
7.1.3 you do not, within a reasonable time, allow us to deliver the dispensed medicine to you or collect the item(s) from us.
7.2 You may need to compensate us if you break the contract. If we end the contract in the situations set out in clause 7.1 we will refund any money you have paid in advance for the Services we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract depending on the date on which we end the contract.
8. Price and Payment
8.1 Prices shown at checkout are the prices for the products you order (and delivery where applicable).
8.2 VAT, where applicable, will be shown at checkout. Prescription medicines supplied against a valid prescription are zero-rated.
8.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Services (and medicines) we provide may be incorrectly priced. We will normally check prices before accepting your order so that, where the Services’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Services’ correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
8.4 Amounts charged for prescription-only medicines relate to the medicine and delivery only. We do not charge separately for any clinical assessment.
8.5 Use of promotional and discount codes. Occasionally you may receive promotional codes from GetWeightLoss. These codes must be applied at checkout. We cannot apply any discount codes retrospectively. Please check the promotional code has been applied at checkout before confirming your order.
8.6 In providing payment card details, you confirm that you are authorised to use the card and authorise us to take payment in full for applicable prescription and delivery charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be made to the card originally used for payment.
9. Our Responsibility for Loss and Damage
9.1 Each partner pharmacy accepts clinical responsibility for the prescribing and dispensing it carries out, to the full extent the law requires. KNOSEE Ltd does not make clinical decisions and is not responsible for them. Neither KNOSEE Ltd nor any partner pharmacy will be liable for any loss or damage (in contract, negligence or otherwise) where:
9.1.1 there is no breach of a legal or clinical duty of care owed to you by us;
9.1.2 the loss or damage is not a reasonably foreseeable result of any such breach; or
9.1.3 any loss or damage or increased risk of loss or damage results from a breach by you of these terms and conditions.
9.2 In particular, we are not responsible for:
9.2.1 loss or damage caused by you providing inaccurate or incomplete information;
9.2.2 loss of your emotional well-being including, but not limited to, any embarrassment caused;
9.2.3 loss of income or anticipated profits;
9.2.4 loss of opportunity;
9.2.5 loss of goodwill or injury to reputation;
9.2.6 losses suffered by third parties; or
9.2.7 any indirect, consequential, special or exemplary damages arising from the use of the Services regardless of the form of action.
9.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or for fraud or fraudulent misrepresentation. Nothing in these terms and conditions affects your statutory rights.
9.4 We will not have any liability to you in relation to any loss or damage to your medicines that takes place after delivery. We will not have any liability to you in relation to any personal data contained in or on the items we deliver being seen by a third party after delivery.
9.5 You must check all medications delivered to you promptly upon receipt. You should never take any medication which appears to have been tampered with or which you believe has been dispensed in error. In the unlikely event of your order appearing to be damaged or incorrect, you should contact us immediately through the details provided above. We are not responsible for any breach of, or failure to provide, the Services, which was caused by you, your GP, or any third party. In the event of any damage to the medication, you must send a picture that visibly shows any damage to the medication within 24 hours of delivery to our patient care team. In some instances, packages may be disfigured in transit due to the size and content of the box. In this case, the contents inside should be checked in the first instance as the medication may be fine to use. Our packaging is temperature controlled and designed to keep the medication safe. We would advise putting the package in the fridge immediately and contacting our team if you are unsure and require further information.
9.6 If you believe your product is faulty or damaged, you must keep it as you may be required to return it to us or the manufacturer for testing. If the original product is not kept and returned as required, we may not be able to provide you with a refund or replacement treatment.
10. Treatment Bundling
10.1 Treatment bundling will be limited to 2 x Mounjaro pens of a patient’s current dose or ONE dose higher. For example, you can order 2 x 5mg pens or 2 x 7.5mg pens. You will not be able to bundle two different strengths at once.
10.2 Treatment bundling cannot be used in conjunction with any other offer or discount. This includes GetWeightLoss price match. Where permitted by professional and regulatory requirements, customers may order more than one unit of the same medicine strength in a single order. This is a single supply of goods and does not include any additional service.
10.3 The patient is responsible for notifying our clinical team about any unexpected side effects as soon as possible so we can advise on the best course of action regarding your treatment.
10.4 The patient is responsible for ensuring the correct and timely storage of the medication on receipt of delivery. The medication should be placed into the fridge as soon as possible.
10.5 We are unable to offer any refunds on unused medication as part of a treatment bundle.
10.6 Treatment bundling is limited to one bundle per patient.
11. Other Important Terms
11.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. Allocating your order to a different partner pharmacy under clause 2.1.3 is not a transfer of this agreement and does not affect your rights.
11.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree to this in writing beforehand. Nobody else has any rights under this contract.
11.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
11.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.
11.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.
11.6 We only accept orders from customers who are 18 or over, and medicines can only be ordered for the person completing the consultation. By placing an order, you confirm that you are at least 18.
11.7 Neither KNOSEE Ltd nor any partner pharmacy is responsible for the manufacture of your prescribed medicines. The dispensing pharmacy is responsible for appropriate dispensing, storage and handling of the medicines while they are in its possession, including while they are being delivered to you. You accept that you are responsible for the appropriate storage and handling of your medications from the point of successful delivery onwards.
11.8 Your contract with your mobile network provider will apply while using the Services and this may include a charge for the use of their network services.
12. Regulators
General Pharmaceutical Council (GPhC) — 25 Canada Square, London, E14 5LQ · Telephone: 0203 713 8000 · Email: info@pharmacyregulation.org · Website: www.pharmacyregulation.org
Information Commissioner’s Office (data protection) — Telephone: 0303 123 1113 · Website: www.ico.org.uk
Last updated: October 2026